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RESERVATION TERMS & CONDITIONS
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GENERAL CANCELLATION POLICY

Cancellations can only be made by phoning or faxing us directly. You should save the cancellation confirmation number you receive.

Reservations
Cancellation policy is 48 hours prior to arrival. In the event of late cancellation or non-arrival your credit card will be charged for one night's accommodation for each room reserved.

Advance Purchase Rates
For all Advance Purchase Rate reservations, the room rate for the full duration of the stay and any pre-booked amenities (eg champagne on arrival or extra meals) is charged in full at time of reservation. If you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment is non-refundable.

Group Bookings
For group bookings of 5 rooms a separate cancellation policy applies, please contact the hotel directly.

Pre-Booked Amenities/Package Elements
Charges will apply for all additional amenities pre-booked with the reservation even if they are not taken (eg breakfast, wine, early-arrival, late check-out). Any unused amenities/package elements are non-transferable and non-refundable.

Cancellation Following Non-Arrival
If you have not checked-in or contacted the hotel by phone to reconfirm that you still intend to arrive before 10am the morning after your confirmed arrival date we will assume your reservation is cancelled and you will be charged the fees as above.


RATE RULES & RESTRICTIONS
Check-in time is from 2pm, and rooms must be vacated by 12 noon on the day of departure, unless prior arrangement has been made.

At check-in, the front desk will verify your departure date. Rates quoted are based on check-in date and length of stay. Should you choose to depart early price may be subject to change.

A preauthoristaion will be run on the credit card provided if you have not checked in by 6pm on arrival day, please note if this card declines the room will be released.

BOOKING DEPOSIT
Please note that your credit/debit card will be charged a non-refundable booking deposit as itemised during the booking process. This charge will appear on your credit/debit card statement under PREM Group Franchise Services who act as our website booking intermediary. Guests who have guaranteed their reservations with credit card will be asked for pre-authorisation on arrival. Guests paying cash or debit card will be asked for full prepayment of the balance on arrival and may be asked for a further deposit for charging facilities.


BOOKING FEE
As this is a live transaction system, all credit/debit cards are checked directly with the banking system. The bank levies a fee to cover the cost of each and every credit card verification check. Please note these transaction costs are borne by us whether you cancel your booking or not, the deposit and booking fee is always non-refundable.


DISCLAIMER
While every effort has been made to ensure the accuracy of all material on this website the hotel does not accept direct, indirect or consequential liability for loss or damage due any errors or omissions.

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